Consumer EngagementConsumer engagement meets grid operations
Consumer engagement is key to helping utilities manage a distributed grid. Providing the right information at the right time is critical for satisfied customers and optimized grid management.
Bridging the gap between consumers and the grid
Creating engaging consumer experiences are foundational to effectively plan, operate and optimize the grid of the future. Electric vehicles (EVs) and distributed energy resources (DERs) bring an unprecedented level of complexity to grid operations with their dynamic and mobile loads. Itron’s Grid Edge platform and partner ecosystem integrates real-time IT and OT data to deliver the right data at the right time, driving the right consumer engagement to optimally operate the grid of the future.
Empower and engage more customers with improved data insights and services from real-time usage alerts and detailed load disaggregation information.
Support your customers —and your grid—with expert consulting services.
Reduce the time and cost associated with testing, piloting and deploying third-party consumer engagement solutions with Itron’s partner network.
Turn smart customers into grid assets
Combining Itron’s advanced metering and grid edge data, extensive DER control solutions and a variety of third-party partner customer service applications enables rapid deployment of solutions that meet targeted customer and grid needs—simultaneously.
Meter Data
Grid Data
Partner Enablement
DER Control
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Smart Customers
The Importance of Focusing on the Consumer When Deploying Grid Edge Intelligence
Build stronger relationships with your customers through proactive engagement.
Working Together to Increase EV Adoption
Accelerate EV adoption by implementing rates and programs that ensure EV charging aligns with periods of low-cost generation and grid capacity surplus whenever and wherever possible.
Greater distribution System Visibility
Distributed energy resources (DERs such as solar, wind and EVs) place increasingly variable and complex load onto the grid—and it's more important than ever to understand their impact.
Distributed intelligence (DI) from Itron moves analysis, decision-making and control to the grid's edge. This unique capability provides unprecedented insights into power quality, voltage monitoring, high impedance detection, transformer load management, meter bypass detection, EV and solar (PV) awareness, and much more.
We've got an app for that
Dl applications can be downloaded from the Itron Enterpeise Application Center to devices in the field to enable new functionality and new value. Learn more about the challenges our application solves today, as well as some on the horizon.
Case studies
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Working Together to Increase EV Adoption
Accelerate customer adoption of EVs in your service territory by implementing rates and programs to ensure EV charging aligns with periods of low-cost generation and grid capacity surplus whenever and wherever possible.
Read Case Study
Managed EV Charging
Itron delivered Duke Energy’s first early-scale managed EV charging program in its Florida service territory, leveraging their instance of IntelliSOURCE Enterprise and adding Itron’s DER Optimizer to include EV telematics and load disaggregation.
2xEV owners are twice as likely to participate in demand response (DR) programs
2,000+customers enrolled
95%+of EV charging participants charging during off-peak hours
Join our growing ecosystem
Join our partner network as a distributed intelligence (DI) application developer, a data subscriber, a DER provider or customer services provider.
Explore related products and services
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Distributed Energy and Resource Management System (DERMS)
Expand legacy DR programs to include a wide range of DERs, including electric vehicles, solar smart inverters, battery storage systems and other flexible loads.
Learn More -
DER Optimizer
Expand legacy DR programs to include a wide range of DERs, including electric vehicles, solar smart inverters, battery storage systems and other flexible loads.
Learn More -
Grid Operations
Lower costs, improve results and address challenges by resolving issues such as reliability, power quality, theft and transformer loading.
Learn More