Based on the last 18 months of the COVID-19 pandemic, related economic impacts and utility disconnect moratoria, many consumers of energy have fallen into debt with their utility bill. Studies have shown that typical attempts by utilities to contact their customers in arrears and arrange new payment plans will fail over 60% of the time, with over 22% becoming write offs. COVID-19 impacts are driving these statistics even higher. In addition, today’s consumers have come to expect more options to pay their bills, including advanced applications on their smart phones.
Join us on Thursday, November 18 at 12 p.m. PST to learn more about how you can recover more losses, provide a flexible billing solution and increase customer satisfaction.
Paige Schaefer is a Product Marketing Manager in Itron’s Outcomes group for the strategy, planning and implementation of projects supporting marketing functions spanning electricity, water and gas business units. She interacts directly with sales, product and corporate marketing to identify new marketing opportunities, recommend actions and the coordination of targeted campaigns to increase brand awareness and market share where she works closely with the teams to develop content and strategies. In addition, she provides website support, event coordination and manages Itron’s Energy Forecasting Group (EFG), which supports end-use data development, the Statistical End-use Approach (SAE) and coordinates their annual meeting for discussing modeling and forecasting issues. Paige has a B.S. in Business Administration from San Diego State University with an emphasis in Marketing.
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